Política de envío

Shipping Methods

Tongou Smart Store has set up different logistics costs for different countries and different shipping warehouses, covering most countries and regions around the world to ensure that most customers are satisfied.

Shipping Warehouse: According to warehouse inventory priority, ships from China by default, unless a shipping location list appears above. If local warehouses are out of stock, orders will be shipped from the China distribution center, so delivery would take longer than usual to arrive.

Warehouse	Country or Region	Standard	Expedited
China Warehouse	Bulgaria, United States Minor Outlying Islands	€ 23.36	€ 28.02
China Warehouse	the most countries (except remote countries/areas)	Free Shipping	€ 28.02

 

Warehouse	Country or Region	Orders of €59.99 and up	Orders up to EUR 0-59.98
Poland Warehouse Spain Warehouse	the most countries (except remote countries/areas)	Free Shipping	€ 14.99

How Does Tongou Smart Store Ship Your Order And How Long Does It Take To Ship ?

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.

All items sold at Tongou Smart Store are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela,Argentina,

Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond Tongou Smart Store control, such as public holidays and Customs issues.